About Job Profile
BDO India’s Dynamics 365 (or D365) CRM Technical Consultant takes an end-to-end, process-based approach to address key business challenges such as complexity reduction, lean manufacturing and operations excellence, process innovation, strategic cost reduction, enterprise transformation and growth through fast innovation. The primary responsibility will be to provide support for the system setup, configuration, upgrade, security administration, change management, monitoring, auditing, and integrations for Microsoft Dynamics AX/ D365 Finance & Operations system components along with Azure administration.
Details:
Job Code | TS/MUM/0130 |
Position Title | Manager |
Location | Mumbai |
Department | Digital Transformation |
Reporting To | Director |
Experience | 5 to 7 years of technical experience in D365 CE implementations |
Qualification | Bachelor’s Degree: Business or IT or similar. |
Roles & Responsibilities:
- Contribute across all phases of projects (e.g. Plan, Analyze, Design, Build and Test).
- Leverage technical expertise to Architect Design and Solution CRM solutions. Required to be hands-on with Dynamics 365 CE and Power Platform.
- Liaise effectively between clients, IT staff, and business partners to ensure high quality and timely delivery.
- Assess Client requirements and scope and recommend appropriate solutions.
- Design Conceptual and Technical architecture.
- Ensure project quality meets standards through KPI identification.
- Partner with cross-functional technology and design teams to ensure consistent, positive client interaction and solution delivery.
- Support the team in defining technical, operational and user requirements.
- Oversee the timely and effective resolution of client issues.
- Work under general guidance and direction, but fully independent in own work with latitude for autonomous decision-making related to work process.
- Understanding of common Industry standard business practices supported by Dynamics 365 CE.
- Architecting large complex solutions using the Microsoft stack.
- Experience in Dynamics 365 CE, Power Platform (PowerApps Portal, Canvas and Model Driven Apps, Power Automate) and Common Data Service.
- Experience in Configuration and Customization of Dynamics 365 CE (Plugins, JavaScript, Logic Apps, Azure Functions), Web API and SSIS.
- Familiar with the core Microsoft offerings.
- Client management skills and the ability to work with clients to develop and manage an action plan.
- Excellent interpersonal and communication skills
- Manage deployments and configurations.
- Manage all levels of system administration support for all D365 environments.
- Manage and maintain system integrations to other internal and external systems.
- Responsible for Managing & Populating Masters Data across every module.
- Manage and coordinate with Microsoft through to resolution raised system issues.
- Automating build pipelines to deploy code base to higher environments.
Requirements:
- A degree in IT or Business or similar
- 3 to 5 years of technical experience in D365 implementations
- Experience in creating requirements specifications based on Architecture/ Design / Detailing of ERP Business Processes.
- Project management related experience preferred.
- Microsoft certifications is a plus.
- Understanding of requirement gathering and testing of web-based applications & SaaS services.
- Experience in MS Visual Studio is preferred.
- Excellent written and verbal presentation and communication skills.
- Ability to work independently as well as within a team
Professional Skills:
- Results oriented / self-directed ability to drive change in unstructured environment
- Strong client interface and presentation skills
- Strong business acumen
- Track record of initiative and outstanding performance
- Excellent interpersonal skills-'Customer Focus'
- Manages customer expectations effectively
- Ability to quickly build relationships
- Passion for learning
- Strong time management skills
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