Global Capability Centres (GCCs) have significantly evolved from cost-saving hubs to dynamic centres of Innovation, Research & Development, and Talent Acquisition & Management. Amidst the changes brought on by a worldwide pandemic and slowdown in IT markets, GCCs are experiencing remarkable growth. This success can be attributed to factors like shifting priorities from cost reduction to value creation and innovation, transitioning from handling repetitive tasks to assuming a strategic role, and focusing on providing knowledge-intensive services (KPO). This shift underlines the importance of GCCs as an integral part of multinational corporations’ (MNCs) global strategies to consolidate innovation and strategic talents.

As MNCs look to enhance productivity, foster innovation, and drive transformative growth, GCCs have emerged as strategic hubs for high-value functions such as data science, digital transformation, advanced IT services, and R&D. India has become a key player in the transformation of GCCs, and is poised well to play a pivotal role in creating an ecosystem for Global Majors to harness its abundant talent pool for global business solutions.

GCCs represent the intersection of efficiency and creativity, where global talent and advanced technology converge to redefine organisational capabilities and drive transformative growth. Despite being a hotspot, GCCs in India have encountered several hurdles such as complexities in regulatory and tax compliance, limitations in infrastructure, constraints in R&D capabilities, and difficulties in acquiring and retaining talent. Our experts at BDO India help GCCs with Advisory, Assurance, Business Services & Outsourcing, and Digital and Technology Solutions. For businesses seeking to establish a GCC in India, we offer comprehensive advisory—from strategic planning and regulatory compliance to operational setup and talent acquisition—ensuring a seamless and successful entry into India’s dynamic business landscape.