Lav Goyal
Partner & Head
Business Advisory Services
Business Advisory Services
Overview
We conduct thorough pan-India evaluations of the company as well as franchisee-owned and operated stores and outlets, reviewing processes, operations, customer service, and quality control measures.
We identify areas for improvement and provide actionable recommendations to optimise performance, enhance customer satisfaction, and drive operational excellence. We assist in aligning processes with industry best practices, reducing operational inefficiencies, and ensuring compliance with regulations
Our experts evaluate visual merchandising, branding elements, promotional materials, and customer engagement strategies, helping organisations to reinforce their brand identity, ensure consistency across locations, and create a compelling and memorable customer experience.
